I talked Together with the saleman, after attempting the 800 number of which they instructed me that they had no manager. The salesman claimed he would see about receiving the "head" in the Denver office to talk to me.
We recognize your frustration, and want to even further guide you. Unfortunately, we’re struggling to Track down your account with the data supplied. Please electronic mail us at customersupport@ empire-today.com with equally your account and phone information and facts, so we can follow up with you.
The day now is 07/27/27 – Due to the fact we commenced – Now we have had the vast majority of carpet replaced two times, and also the vinyl changed 3 times. We now have operate out patience using this type of organization – their service department acknowledges that We've got experienced numerous difficulties – none of which had been ours, plus they won’t reply to utilize any more. They however haven’t concluded the job. Now the carpet in the master Bed room is buckling up all over the home – and the master toilet vinyl continue to should get replaced.
I had been informed that 4 crews called off/no show. I was now scheduled for upcoming day. The installers came out initial thing and looked at my carpet and knowledgeable me they can’t get it done, as the salesperson indicated on work buy for “a stretch of carpet not maintenance and can't correct”. He spoke with supervisor by using phone, Robert, who was to phone me afterwards that day. Once more, NO Get in touch with!! I had to leave many messages for 2 times ahead of the first salesperson, not supervisor, identified as me again. UNACCEPTABLE! She knowledgeable me that she didn’t comprehend I wanted restore and believed the carpet could possibly be stretch (Though photographs were being included!!!) Also, Informed me that Although the realm needing repair service was smaller, they'd not manage to patch (intellect you I've more carpet) and the entire grasp place carpet would wish changed. Also, they not inventory my carpet,but “could well be greater than joyful to obtain a person in their Reps come to my home for just a quotation”! You should be kidding me!!!! Took six-seven months for me to receive by way of to your business and transfer all my home furniture out for two days waiting, to discover this out! Completely, unprofessional and really unhappy customer!!
We’re let down to hear that the carpet is just not Conference your anticipations. We realize that we’ve been working along with you with regard on your concerns, and we’ll be in contact along with you Soon to continue working on the resolution.
I would like my carpet preset this carpet appears previous and wrinkled. I also have to acquire precisely the same customer service which i received when “Empire today” gross sales agent 1st arrived to my dwelling to have my small business.
We regret to listen to which you have been unsatisfied together with your practical experience. We never ever want our customers to sense in this way, and we’ll be adhering to up along with you Soon to learn more.
In 2011, Empire Today carried out a carpet and padding recycling program to minimize the environmental affect in their day-to-day operations.
! Immediately after a number of attempts to reach A person everyone. I spoke with Meagan at their most important office and she or he along with the Installer supervisor that they'd use the opposite underlayment. After they last but not least confirmed as many as redo the floor they didn’t have any new underlayment ! Immediately after reaching The supervisor he stated that the principle office reported not To place down new but to reuse the first! They did the ground and it absolutely was fantastic. For 2 months that's, it had been now even worse than before and twice as loud!! Very well you know the Tale now about receiving ahold of them and receiving anyone out to look at the flooring. its the end of march by now! Apri[, Might, June, July, ,Aug and This is actually the God’s truthful truth The supervisor showed up just after you know the way many guarantees and dates set and broken , I'm sure I've them all documented, September 27th, which was handy for him for the reason that his spouse was with him and he explained that they had been on their way to their lake cabin and stopped by for any humidity examining!! He walked in with my spouse and I standing there and claimed he could listen to it advert truly feel the ground relocating and hadn’t even made it on the Bed room however! He shook his head a advised us equally that it absolutely was Lousy and yep they would care for us and make this flooring right!!! Very first time ever of us read and even built point out of gluing the ground down! He stated that it should have been glued down! He certain us that they might allow it to be right and acquire us looked after and left1 Monday I receive a call from Meagan and he or she explained that she had his report and that there WAS NO Issue Along with the INSTALLTION and that we were being Answerable for having to pay to own the ground glued down ! So with that currently being claimed I am forwarding all this info and dates and instances and phone phone calls and claims and broken appointments and no return phone calls and voice mails that were left to a legal professional if we don't get any reaction from this electronic mail! I can guarantee it would be a lot a lot more cost successful for Empire to repair service or switch our floor than for me to consider authorized motion!! Not a risk a Guarantee!
We regret to hear regarding your working experience, and we need to know more. Make sure you contact us at customersupport @empire-today.com with each your fears and contact info. Make sure you point out Headquarters in the topic line. We anticipate Listening to from you.
July 19, 2018 at 5:forty three pm I come to feel I am just receiving the run close to by empire today and that you have no intention of fixing the condition your installers didn't do effectively. The problem is always that I'd vinyl mounted at my foyer as well as the carpet that was hooked up to this you may really feel the carpet tacks plus they damage your toes. I was advised which they were sending above somebody today at 10:thirty, I waited all day long and didn't listen to from them so I referred to as back again and was instructed he tried to get in touch with me but will need to have experienced the wrong number, the number of my phone empire today gave them?
It's not how we wish installations to go, and we’re worried about your expertise. Please compose to us at customersupport at empire-today.com with both equally your account and call details, and point out Headquarters in the subject line so we can focus on this even further.
Alright so we have a supervisor who swears they is likely to make it around us. Took $one hundred off the price to reschedule. Reluctantly I agreed bc that they had my deposit and so on. Scheduled for November 28.
April two, 2018 at one:forty pm I initially requested my carpet 3 weeks back together with my new hardwood floors. The hardwood floors which changed tile as well as a massive mess is currently accomplished. Nonetheless, it had been Yet another 7 days until eventually my carpet arrived in, A different 4 days to more info routine set up, after which you can on day of set up, they introduced the incorrect carpet!!!! Now, to generate matters worse, my carpet is not gonna be mounted until eventually Thursday this 7 days, and I am able to’t begin to get my house back again in order right up until FRIDAY!